Frequently Asked Questions
1. What is the status of my order?

Once you complete your purchase, we'll send you an email to confirm your order and track its status. Once your order has shipped, we'll send you another email with a link to track your shipment. You can also track your order status from the "Order History" section of your account page on the website.

2. Can I modify my order?

Yes, we can modify orders that have not yet been prepared for shipment. If you would like to modify your order, please contact our support team through the "Contact Us" form or via the Live Chat box.

3. Do you accept returns?

Yes, we accept returns subject to the following conditions:

The product must have been purchased from our online store.

The product must have been unused in any way.

The product must be in its original packaging with all tags and labels intact.

Return or exchange requests must be submitted within 7 days of receipt.

To request a return, please contact support through the "Contact Us" form or via the chat box. A member of our support team will respond to you as soon as possible.

4. How can I cancel my order?

Orders cannot be canceled after 72 hours from the time of ordering, unless the wrong product was ordered. If you no longer wish to receive the product, please email us within the first 72 hours. After that, production begins, and we cannot cancel or refund your payment.
So please be aware.

5. How can I track the progress of my order?

When the order ships, you will receive an email and text message with your order details and a tracking link. You can track your shipment through this link.

6. Can I change my delivery address after placing the order?

If your order has not yet shipped, we can deliver it to a different address upon your request. For more details, please contact us via the "Contact Us" form.

7. Is it safe to use a credit/debit card on this site?

Yes, we use third-party payment processing services, and all of these services are PCI-compliant, the highest level of security standard for card data protection. All data is stored, processed, and transmitted using secure, industry-standard encryption technologies. For more information, please contact our support team.